Make it easy for customers to reach you
Customers like to receive support on their own terms. Make it a convenient and hassle-free experience for them, every time.
Reduce first response times and boost conversations
Customers have very high expectations for reply time. With quick replies producing an immediate response, customers anticipate a follow up as soon as they need help
Respond quickly with quick replies
Create welcoming and closing messages, answers to commonly asked questions, once, to save time
Assignments
By assigning conversations to specific team members, it is always clear who is responsible for what
Make it easy for the team to collaborate with private notes
Share internal notes about a customer between agents, keeping the chronology and context intact
Private commments
Collaborate behind the scenes with comments that only you and your team can see.
Resolve conversations faster
Private notes are useful when you need to consult your colleagues on how to respond to a message
Engage your customers whereever they are
Customers are very comfortable communicating with businesses over messaging apps and are more likely to be loyal to brands who are easily accessible
Better self-service
Provide customers with quick response to straight-forward issues
Let customers dictate the pace
Let your customers dictate the channel, time and pace of support conversations
Ready to streamline your communication?
Request a product demo with one of our product experts